ISO 9001:2008 is an international quality management standard. It was developed by a worldwide federation of national standards bodies under the name ‘International Organisation for Standardization’. The history of the current standard dates back to the 1970s when it was decided to there would be a national standard on what constituted a quality system. Oak Telecom is proud to be an ISO 9001:2008 registered company and of our excellent record of consistently meeting the standard, including scoring 100% three years running!
The current standard is ISO 9001:2008 and it brings the whole idea of Quality Management up to date. The standard encourages normal management practices such as “Plan-Do-Check-Act” (PDCA) but most importantly emphasises Customer Focus and Continual Improvement as specific requirements. The core of the standard is adherence to 8 Quality Management Principles:
Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to Management
Continual Improvement
Factual Approach to Decision Making
Mutually Benefical Supplier Relationships
Oak has been registered to ISO standards since 2000. We find that the structured approach assists us in all areas of the business. We carry out around 30 internal audits each year and these quickly identify anything that is not running to plan. Customer surveys are conducted regularly and action is taken if it is found that we are not meeting expectations.
Oak Customers will benefit from our registration by way of well-designed and tested product coupled with effective administration and support. If things do go wrong then our escalation processes will ensure that things are put right in the shortest possible time. Oak undergoes independent inspection from the National Quality Assurance organisation at least once a year.